Shipping policy

Shipping Policy

Last Updated: October 25, 2026

At Jouvay Morning, we're bringing the best of the Caribbean to your doorstep. As a curated marketplace featuring independent Caribbean brands, our products are shipped directly from sellers across the region and beyond.

We work with trusted shipping partners to ensure your orders arrive safely and efficiently.

1. Shipping Destinations

Jouvay Morning currently ships to the following destinations:

  • United States: Shipping is available to the contiguous 48 states. Alaska and Hawaii are excluded.

  • Canada: Shipping is available to eligible addresses throughout Canada.

  • Caribbean: Regional shipping is available to supported Caribbean destinations, including Trinidad & Tobago.

Coming in 2027: We're expanding our shipping services to Europe!

Shipping availability is confirmed at checkout based on your delivery address.

2. Shipping Rates & Free Shipping

We offer the following shipping benefits:

  • Free Shipping Within Trinidad: All eligible orders delivered within Trinidad receive complimentary shipping.

  • Free Shipping on Orders Over $250: Orders with a merchandise subtotal exceeding $250 USD (after applied discounts) qualify for complimentary standard shipping to eligible destinations.

  • Standard Shipping: For orders that do not qualify for free shipping, a $25.00 flat rate shipping is applied at checkout.

Free shipping applies to shipping charges only. Any applicable customs duties and taxes remain the customer's responsibility.

Shipping rates and available delivery options are displayed at checkout before payment.

3. Order Processing Times

Processing times vary depending on product availability.

In-Stock Items

In-stock items are typically processed and dispatched within 3–5 business days after your order is confirmed.

Pre-Order & Made-to-Order Items

Pre-order and made-to-order items typically require 10–14 business days for processing before shipment, unless otherwise stated on the product page.

Please note:

  • Processing times do not include shipping transit times.

  • Business days exclude weekends and public holidays.

  • Processing times may vary during holidays, promotional periods, or periods of high demand.

  • If your order requires additional processing time, we will notify you via email.

4. Estimated Delivery Times

Our estimated standard delivery timeframe is 10–14 days after dispatch, depending on the shipping origin, destination, and selected carrier.

Exact delivery estimates and available shipping services are provided at checkout.

Please note that delivery estimates are not guaranteed. Actual delivery times may be affected by customs clearance, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

5. Orders From Multiple Brands

Jouvay Morning is a multi-brand marketplace, meaning products in your order may be fulfilled by different sellers across the Caribbean and other locations.

If you purchase products from multiple brands:

  • Your items may arrive in separate packages.

  • Each shipment may have a different delivery date.

  • You may receive multiple shipping confirmations and tracking numbers.

  • Shipping charges are calculated at checkout based on your order and delivery destination.

We aim to make shopping across Caribbean brands as seamless as possible, even when your items are shipped separately.

6. International Shipping, Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, and other charges imposed by the destination country.

Duties & Taxes

Applicable customs duties and taxes are calculated and displayed at checkout to facilitate customs clearance and delivery.

Customers are responsible for paying all applicable duties and taxes associated with their orders.

These charges are separate from shipping fees and remain payable even when an order qualifies for free shipping.

Customs Clearance

International shipments are subject to the customs laws and regulations of the destination country.

Customs authorities may inspect shipments or request additional information before releasing packages for delivery.

Jouvay Morning is not responsible for delays caused by customs inspections or clearance procedures.

If customs authorities assess additional charges not collected at checkout, please contact Jouvay Morning before making payment or refusing delivery. We will work with the carrier to review the charges and determine the appropriate resolution.

7. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can use this information to monitor your package's progress through the carrier's tracking system.

For orders containing products from multiple sellers, tracking information may be provided separately as each shipment is dispatched.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.

8. Shipping Delays

While we work closely with our sellers and shipping partners to meet estimated delivery timelines, occasional delays may occur.

Potential causes include:

  • Customs inspections or clearance delays

  • Severe weather or natural disasters

  • Carrier disruptions

  • Public holidays

  • High order volumes

  • Unexpected production or inventory delays

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Estimated delivery dates are provided as a guide and are not guaranteed.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your shipping address, including apartment numbers, postal codes, and contact information, before submitting your order.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update your shipping information before dispatch. However, address changes cannot be guaranteed once an order has been processed or shipped.

If a package is returned or requires redelivery due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

10. Failed Deliveries & Unclaimed Packages

If a delivery attempt is unsuccessful, the shipping carrier may attempt redelivery or provide instructions for collecting your package.

Customers are responsible for responding to carrier notifications and arranging collection or redelivery when required.

Packages may be returned to the sender if they are:

  • Refused at delivery

  • Not collected within the carrier's designated timeframe

  • Undeliverable due to incorrect or incomplete address information

  • Held because required customs information was not provided

If your package is returned to the sender, please contact Jouvay Morning so we can review the available options.

Additional shipping, return, or customs charges may apply depending on the circumstances.

Any refund will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

11. Lost, Damaged, or Missing Packages

We want every Jouvay Morning order to arrive safely.

Lost Packages

If your tracking information indicates that your package has been lost or has not moved for an extended period, please contact us.

We will work with the shipping carrier and seller to investigate the shipment and determine the appropriate resolution.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • Photographs of the damaged item

  • Photographs of the shipping packaging

  • A brief description of the issue

Please retain the original packaging until your claim has been reviewed.

Missing Items

If an item is missing from your delivery, first check your shipping confirmation to determine whether your order was divided into multiple shipments.

If all shipments have been marked as delivered and an item is still missing, please contact us for assistance.

Damaged, defective, or incorrect items may qualify for a resolution under our Returns & Refunds Policy.

12. Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  1. Checking your delivery location, mailbox, or building reception.

  2. Confirming the shipping address on your order.

  3. Checking with household members or neighbors.

  4. Contacting the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us.

We will assist with investigating the delivery and reviewing available resolutions.

13. Shipping for Returns

If you need to return an eligible item, Jouvay Morning will provide a complimentary prepaid return shipping label.

Customers are not charged for return shipping when using a label provided by Jouvay Morning.

Standard returns are subject to a $15 restocking fee per return request, regardless of the number of items or brands included in the return.

The restocking fee does not apply to approved returns involving defective, damaged, or incorrect items.

For full details on return eligibility, refund timelines, and applicable fees, please review our Returns & Refunds Policy.

14. Contact Us

If you have questions about shipping, tracking, or the status of your order, our team is happy to assist.

Jouvay Morning Customer Support

Please contact us through the contact information provided on our website: HERE.

When contacting us about an existing order, include your order number so we can assist you efficiently.

Thank you for shopping Caribbean and supporting the independent brands that make our region extraordinary.