Contact Us

How can we help? 

Thank you for taking the time to reach out. Once the contact form is submitted, please allow us up to 3 business days to respond. If you are inquiring about an existing order, please include your order number.

Instagram: @jouvaymorning

Want a faster response?

WhatsApp Us

Message us at +1 (929) 366-1408, or scan the QR code below:

FREQUENTLY ASKED QUESTIONS

When will my order ship?
  • In-stock items typically ship within 3–5 business days.
  • Pre-order items typically ship within 10–14 business days.
  • For international shipping, please allow an additional 10-14 business days to clear customs and arrive at the final destination.
  • Estimated shipping times are calculated at checkout

For more details, please review full Jouvay Morning Shipping Policy.

Where does this item ship from?

Jouvay Morning features brands from across the Caribbean and the diaspora, so products may ship from different locations. Please refer to the specific product page.

For more details, please review full Jouvay Morning Shipping Policy.

Will I have to pay duties or import fees?

For international shipments, applicable duties and import charges are included in the shipping fee at checkout, so you won’t be surprised by unexpected fees upon delivery.

For more details, please review full Jouvay Morning Shipping Policy.

What is the return policy?

Eligible items can be returned within 30 days for a refund. A $15 restocking fee may apply. If your item arrives damaged, defective, or incorrect, please complete the contact form above and we’ll make it right. 

For more details, please review full Jouvay Morning return & refund policy.

What happens if an item is sold out?

Select sold-out styles may become available for pre-order — giving you the chance to secure the item before it’s restocked. Pre-order availability and estimated shipping timing will be shown on the product page.

How does my purchase support Caribbean brands?

Every purchase on Jouvay Morning directly supports the Caribbean brands. Our brand partners receive proceeds from every sale — helping them reach new customers, take Caribbean creativity further and grow beyond our shores.