Returns & Refunds Policy

Last Updated: October 25, 2026

At Jouvay Morning, we want you to shop Caribbean brands with confidence.

As a curated marketplace featuring independent designers and brands from across the Caribbean, we understand that sometimes a purchase may not work out as expected.

Our Returns & Refunds Policy outlines how to request a return, which products are eligible, and what to expect throughout the process.

1. Return Eligibility

We accept returns on eligible products within 30 calendar days of the delivery date.

To qualify for a return, products must:

• Be unworn, unused, unwashed, and in their original condition.

• Have all original tags, labels, and packaging attached.

• Be free from stains, odors, alterations, or damage caused after delivery.

• Include any original accessories or components supplied with the product.

• Not fall within one of our non-returnable product categories.

All returns are subject to inspection and approval.

Jouvay Morning reserves the right to reject returns that do not meet these conditions, subject to applicable consumer protection laws.

2. Non-Returnable Items

For hygiene, safety, and product integrity, certain items are not eligible for return.

These include:

• Swimwear without the original hygiene liner or with signs of wear.

• Underwear, lingerie, and intimate apparel.

• Earrings and other pierced jewelry.

• Beauty, skincare, and personal care products that have been opened or used.

• Customized, personalized, or made-to-order products.

• Gift cards.

• Items marked Final Sale at the time of purchase.

Products identified as Final Sale cannot be returned for a change of mind, incorrect sizing, or personal preference.

Exceptions: If an item arrives damaged, defective, or incorrect, customers may still qualify for a remedy under Section 6, regardless of its return eligibility.

3. How to Request a Return

To initiate a return, please contact our customer support team through the Contact Us page on our website within 30 calendar days of delivery.

Include the following information:

• Your order number.

• The product or products you wish to return.

• Your reason for requesting a return.

• Photographs, if the item is damaged, defective, or incorrect.

Once your request is approved, we will provide return instructions and a free prepaid return shipping label.

Customers must ship approved returns within 14 calendar days of receiving their return authorization.

Please do not send products directly to a designer or brand without authorization from Jouvay Morning.

Unauthorized returns may be refused or experience processing delays.

Return Shipping Locations

Depending on the product's origin and the seller's location, returns may be directed to:

U.S.-Based Sellers: The seller's designated return address.

International Sellers: Jouvay Morning's designated return facility in the United States.

The correct return address and prepaid shipping label will be provided once your request is approved.

4. Return Shipping & Restocking Fees

Jouvay Morning provides free prepaid return shipping labels for all approved returns. Customers will not be charged for authorized return shipping.

For standard returns, including changes of mind, incorrect sizing, or personal preference:

• A flat $15 restocking fee per return request will be deducted from your refund. The fee applies regardless of the number of eligible items returned together.

• Jouvay Morning covers the cost of all authorized return shipping labels.

• Original shipping charges are non-refundable.

If your return includes multiple products from different brands, Jouvay Morning may provide separate shipping labels for each return destination at no additional cost.

The restocking fee will not exceed the refundable merchandise value of the items included in the return.

Customers are responsible for packaging returned products securely to prevent damage during transit.

We recommend retaining your return tracking information until your refund has been processed.

Restocking fees do not apply to approved returns involving damaged, defective, or incorrect products.

5. Refund Processing

Once your return arrives at the designated return facility, the product will be inspected to confirm that it meets our return requirements.

If approved:

• Your refund will be issued to your original payment method.

• The applicable $15 restocking fee will be deducted from standard returns.

• No return shipping charges will be deducted.

• Original shipping charges will not be refunded for standard returns.

• You will receive an email confirmation once your refund has been processed.

Please allow 5–10 business days after receipt of your return for inspection and refund processing.

Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

Jouvay Morning is not responsible for processing delays caused by financial institutions.

If your return is rejected following inspection, our customer support team will contact you regarding the available options.

6. Damaged, Defective, or Incorrect Products

We work closely with our independent brand partners to ensure products meet our quality standards.

If you receive a product that is damaged, defective, or different from what you ordered, please contact Jouvay Morning within 60 calendar days of delivery.

Your request should include:

• Your order number.

• A description of the issue.

• Clear photographs showing the damage, defect, or incorrect product.

Our team will review your claim and coordinate with the seller to determine an appropriate resolution.

Depending on the circumstances, resolutions may include:

• A full refund.

• A replacement product, subject to availability.

• Another mutually agreed resolution.

For approved claims involving damaged, defective, or incorrect products:

• No restocking fee will apply.

• Jouvay Morning will provide a free prepaid return shipping label if a return is required.

• Original shipping charges attributable to the affected product will be refunded where applicable.

Customers should retain the affected product and its packaging until the claim has been resolved.

Jouvay Morning may request that the product be returned or provide an alternative resolution without requiring a return.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

7. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or style, please initiate a return for your original purchase and place a new order.

All new orders are subject to current pricing, product availability, and shipping charges.

Because many of our brands produce limited quantities, we cannot guarantee that your preferred replacement item will remain available.

8. Pre-Orders & Made-to-Order Products

Some products on Jouvay Morning are offered on a pre-order or made-to-order basis.

Pre-Order Products

Pre-order products are items that are not immediately available for shipment but are expected to become available within the estimated fulfillment period displayed at checkout or on the product page.

Unless otherwise stated, eligible pre-order products follow our standard return policy.

The 30-day return period begins on the date the product is delivered, not the date the order is placed.

If a pre-order has not shipped, customers may contact our support team to request cancellation.

Cancellation requests are subject to the order's fulfillment status and any product-specific terms disclosed before purchase, as well as applicable law.

Made-to-Order Products

Products that are custom-produced, personalized, or specifically manufactured to a customer's specifications are generally non-returnable unless damaged, defective, or incorrect item was sent.

Any restrictions will be disclosed on the relevant product page before purchase.

9. International Orders, Duties & Taxes

Jouvay Morning connects customers with brands operating across multiple countries.

Depending on the shipping origin and destination, international orders may be subject to customs duties, import taxes, and other government-imposed charges.

For standard returns:

• Jouvay Morning provides free prepaid return shipping labels.

• Original international shipping charges are non-refundable.

• Customs duties, import taxes, and government fees may not be refundable through Jouvay Morning.

• Customers may be responsible for obtaining any available duty or tax refunds directly from the relevant customs authority.

For approved returns involving damaged, defective, or incorrect products, Jouvay Morning will review applicable shipping charges, duties, and taxes as part of the resolution.

Any refund of duties or taxes will depend on the amounts collected, the applicable customs procedures, and relevant legal requirements.

Customers should not independently ship international returns without receiving instructions from Jouvay Morning.

10. Lost or Missing Packages

If your order has not arrived, please contact our customer support team: HERE.

We will review the shipment's tracking information and coordinate with the shipping carrier and seller where necessary.

If a package is confirmed lost in transit before delivery, Jouvay Morning will arrange an appropriate resolution, which may include a replacement or refund.

Claims involving packages marked as delivered will be reviewed individually based on tracking information, delivery confirmation, and applicable consumer protection requirements.

11. Returned, Refused & Unclaimed Packages

Customers are responsible for providing accurate shipping information and making reasonable arrangements to receive their orders.

If a package is refused, unclaimed, or returned to the sender due to unsuccessful delivery attempts, additional fees may apply.

Refused or Unclaimed Deliveries

If a package is refused, remains unclaimed, or is returned to the sender due to unsuccessful delivery attempts:

• Original shipping charges are non-refundable.

• Additional carrier return shipping fees may be deducted from the refund.

• Refunds will be processed once the package has been returned, received, and inspected.

• If the merchandise is returned in its original condition, the eligible merchandise value will be refunded, less applicable carrier charges.

If a package cannot be recovered, Jouvay Morning will review the circumstances individually to determine the appropriate resolution in accordance with applicable law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for ensuring that their shipping address is accurate and complete at checkout.

If a package is returned due to an incorrect or incomplete address provided by the customer:

• Jouvay Morning may offer to reship the order at the customer's expense.

• Alternatively, the customer may request a refund of the eligible merchandise value, less applicable carrier return fees.

• Original shipping charges are non-refundable.

Please contact us immediately if you notice an error in your shipping information. Address changes may not be possible once an order has shipped.

Customs Duties & International Deliveries

Applicable customs duties and import taxes are calculated and collected at checkout. Customers are responsible for reviewing these charges before completing their purchase.

Jouvay Morning arranges international shipping with duties and taxes prepaid where supported by the destination and shipping carrier. Customers should not ordinarily be required to pay additional customs charges upon delivery.

If a shipment is refused, unclaimed, or returned due to customs-related issues:

• Original shipping charges are non-refundable for customer-initiated refusals.

• Additional carrier return shipping fees may be deducted from the refund when the return results from a customer's refusal or failure to accept delivery.

• Customs duties and import taxes already paid may be non-refundable, depending on applicable customs regulations.

• Refunds will be processed once the returned merchandise has been received and inspected.

If you are unexpectedly asked to pay additional duties or taxes upon delivery, please contact Jouvay Morning before making payment or refusing the shipment.

If additional charges result from an error by Jouvay Morning, the seller, or the shipping carrier, the customer will not be responsible for those charges.

Delivery Errors

If a package is returned due to an error by Jouvay Morning, the seller, or the shipping carrier, the customer will not be responsible for additional shipping or return fees.

We will work with the customer to arrange a replacement shipment or an appropriate refund.

Free Return Shipping Exclusions

Jouvay Morning provides free prepaid return shipping labels for approved returns initiated through our standard returns process.

This benefit does not automatically apply to packages returned by shipping carriers due to refused deliveries, unclaimed shipments, incorrect addresses, or other customer-related delivery issues.

Additional carrier return fees may be deducted from the refund where applicable.

The standard $15 restocking fee does not apply to refused, unclaimed, or returned-to-sender packages.

Any applicable deductions will be communicated to the customer before the refund is finalized. Nothing in this section limits customers' rights under applicable consumer protection laws.

 

12. Order Cancellations

If you need to cancel an order, please contact us as soon as possible: HERE.

Cancellation requests can generally be accommodated before an order has been shipped or entered a non-cancellable stage of fulfillment.

Once an order has shipped, it cannot ordinarily be canceled and must follow our standard return process.

For pre-orders and made-to-order products, additional cancellation conditions may apply as disclosed at the time of purchase.

If Jouvay Morning or a seller is unable to fulfill your order, we will notify you and provide an appropriate refund.

13. Returns for Multi-Brand Orders

Because Jouvay Morning is a marketplace featuring independent sellers, products within the same order may ship separately and originate from different locations.

Each returned product will be assessed individually based on its eligibility, condition, and applicable fees.

If you are returning multiple products from different brands, you may receive separate return instructions or prepaid shipping labels.

A single $15 restocking fee applies to all eligible items included in one approved return request, regardless of how many brands are represented or how many return shipping labels are required.

Jouvay Morning covers the cost of all authorized return shipping labels.

Refunds may be processed separately as individual returns are received and approved.

14. Contact Us

Our team is here to help make your shopping experience as seamless as possible.

For questions about returns, refunds, damaged products, or order cancellations, please reach out through the Contact Us page on Jouvay Morning.

When contacting us, please include your order number so we can assist you efficiently.

We appreciate you choosing to shop Caribbean and supporting the independent brands that make our region extraordinary.