Contact information

Shipping & Delivery

Shipping Destinations
We currently ship to the contiguous United States (excluding Alaska and Hawaii), Canada, and select Caribbean destinations.

Shipping Rates

• Free shipping within Trinidad.
• Free shipping on orders over $250 USD.
• Standard shipping rates calculated at checkout.

Processing & Delivery

• In-stock items: Processed within 3–5 business days.
• Pre-order items: Processed within 10–14 business days.
• Estimated delivery: 10–14 days after dispatch. Exact estimates are provided at checkout.

Duties & Taxes
Applicable import duties and taxes are calculated at checkout and paid by the customer.

Multiple Brands
Items purchased from different brands may ship separately and arrive on different dates.

Order Tracking
You'll receive tracking information via email once your order ships.

For additional information, please review full Shipping Policy

Returns & Refunds

Shop Caribbean with confidence.

30-Day Returns: Eligible items may be returned within 30 days of delivery, provided they are unworn, unused, and in their original condition with tags attached.

Free Return Shipping: Jouvay Morning provides prepaid return shipping labels for all approved returns.

Restocking Fee: A flat $15 fee applies per return request, regardless of the number of items or brands returned.

Final Sale: Gift cards, personalized items, and select hygiene-sensitive products are non-returnable unless damaged, defective, or incorrect.

Exchanges: We do not offer exchanges. Please return your item and place a new order.

To initiate a return, contact Jouvay Morning through our Contact Us page.

For complete details, please review our full Return & Refund Policy.