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FREQUENTLY ASKED QUESTIONS
When will my order ship?
- In-stock items typically ship within 3–5 business days.
- Pre-order items typically ship within 10–14 business days.
- For international shipping, please allow an additional 5-10 business days to clear customs and arrive at the final destination.
- Estimated shipping times are calculated at checkout
Where does this item ship from?
Jouvay Morning features brands from across the Caribbean and the diaspora, so products may ship from different locations. This product is shipping from Trinidad & Tobago.
Will I have to pay duties or import fees?
For international shipments, applicable duties and import charges are calculated at checkout, so you won’t be surprised by unexpected fees upon delivery.
What is the return policy?
Eligible items can be returned within 30 days for a refund. A $15 restocking fee may apply. If your item arrives damaged, defective, or incorrect, contact us and we’ll make it right.
What happens if an item is sold out?
Select sold-out styles may become available for pre-order — giving you the chance to secure the item before it’s restocked. Pre-order availability and estimated shipping timing will be shown on the product page.
How does my purchase support Caribbean brands?
Every purchase on Jouvay Morning directly supports the Caribbean brands. Our brand partners receive proceeds from every sale
— helping them reach new customers, take Caribbean creativity further and grow beyond our shores.